Frequently Asked Questions

The Basics

What is the Bookworm Box?

The Bookworm Box is a monthly subscription box service, and in our opinion a pretty neat one. It is also a bookstore located in Sulphur Springs, Texas. The Bookworm Box was founded by NYT Bestselling Author, and DinoCorn lover, Colleen Hoover. The Bookworm Box donates 100% of its profits to charity.

How Does the Monthly Subscription Work?

When you purchase an amazing box, your subscription will auto-renew on the 1st of each month. If, at any time you don’t want the box to auto-renew, you can skip a month or cancel your subscription, but who would want to do that? Remember that we only have a limited number of boxes available, so once you cancel, you may have to wait for a spot to open up again.

For more information see: Billing

How Do I Contact Someone For Help?

If this is a medical emergency, please do not contact us. Please use your local 911 service. However, you can make changes online to your account as needed, including ordering, skipping or cancelling your subscription. Should you need to contact us, send us an email. We usually respond to emails within 24 hours, but sometimes it takes a little bit longer if our team of bookworms are relaxing reading books.


All About the Box

What's in the Box?

Really awesome romance books autographed by the author, some other pretty sweet stuff and some packing materials.

Who Should Buy This Wonderful Box?

You! Currently, our subscription boxes are geared toward adults. The books in our boxes are new adult and young adult genres. Some of the books could be considered risqué by some people. We are currently working on a non-romance kids box, so please don’t buy a box for your kiddo just yet.

How Are the Books Selected?

Good question, we are glad you asked. We curate the best works from up-and-coming new authors. We do this so we can provide new books that you probably haven’t read while helping indie writers gain exposure. The books selected are not always indie authors and we try to mix it up, but supporting the indie community is our absolute most favorite.


Ordering

All of this sounds just out of this world spectacular, How do I order?

Right here!

Can I order a One Time Box?

Anytime you sign up, your box will be renewed each month. You have the option to sign up and cancel immediately after your receive your first box.

I Ordered my Box, Now What?

Orders must be placed by the 16th of each month in order to receive a box for that particular month. Any orders placed after the 16th will be processed for the following or next month.
I placed my order on:

  • 1-15: You will receive this month's box
  • 16-31: You receive next month’s box

But Why? I Don’t Understand?

On the 15th of each month, we stop the ordering process for that month. We do this because we have to start packing your incredible box and we have to print the shipping labels, and we have to... well, that’s it. There is a whole lot more to it, but you get the point.

Can I Buy a Subscription for Someone Else as a Gift?

Well, aren’t you the nicest person ever! You sure can! Simply sign up and enter the lucky recipient’s address as the shipping address. This lucky duck person will continue to receive monthly boxes for as long as you want. At any point, you can cancel the box or change the shipping information so the box comes directly to you!

How Do I Use a Coupon Code for Ordering?

Coupons are the best aren’t they? We believe so too, therefore we almost always have one. You can enter your coupon code when you sign up for your first box, before entering your payment information. Directly below the total for the order, there is an area to enter and apply your coupon code to the order. Please note: If you have already placed your order, you cannot apply a coupon code.

How Can I Order If There Are No Subscriptions Available?

Due to the number of autographed books we can get from the authors, we can only fulfill a certain amount of boxes each month. The authors that sign our books for us have to ice their hands mid signing. Not really, we just thought that was funny. We typically stay sold out, but we do sometimes have a few openings each month.

We always, always, always announce on our Facebook and Instagram when new spots will be available. Just an insider secret, it’s the 1st day of the month. The subscriptions sometimes fill up in a matter of minutes, so please watch our social media pages so you know exactly when you can order!


Shipping

Do You Ship Internationally?

Of course we ship internationally. Please note that international orders take longer to arrive. We cannot guess how long your box might be in customs. We do know that after 90 days, if your box is still in customs then they might send you a letter letting you know your box got stuck. Please give your box at least 60-90 days to arrive.

When and Where Will My Box Ship?

Our boxes ship on the 3rd Monday of the month. Sometimes they might go out the 3rd Tuesday, but it’s safe to assume they will ship on the 3rd Monday.

We ship USPS Priority Mail which is 2-3 day shipping. Please use your tracking information to track your boxes.

I Need to Change My Address, What Do I Do?

If at all possible, please change your shipping and billing address by the 31st of the month prior to billing on the 1st. You can make the address change by logging into your account and changing your address. You have to change it in 2 places. Open your subscription and change it there (so the label prints correctly) and change it with your billing information. If you change it in one place and not the other, your box just might ship to the old address!

If there is an emergency address change that happened between the 1st and 15th, please email us. We typically print labels on the 15th so if you have a change, please, pretty please with sugar on top, email us asap at info@thebookwormbox.com.

How Will I Know When My Box Has Shipped?

You will receive an email from us when your box has shipped. This email will contain your tracking information and you will be able to track your shipment from the moment it leaves us until it gets to your door. We ship USPS Priority Mail. If you are a domestic customer it should take around 2-3 business days for your box to arrive (keyword: should). If you are an international customer, it could take up to a month. Whoa! You heard us right, a whole month! Since the boxes have to go through customs, you just never know how long it will take. A good average is a little over a month from us to you internationally.

What if I haven't Received My Box?

Please double check your tracking email from us. If that doesn’t help, please email us at: info@thebookwormbox.com.

How Much Does Shipping Cost?

Shipping is included in the monthly subscription price for domestic subscribers. There is a shipping charge for international subscribers. Why? Because shipping international is stinkin' ridiculous expensive.

What Are My Shipping Options?

We recently tried carrier pigeons, but believe it or not international shipment took even longer than a month to arrive. So we have decided to continue using USPS. We do not offer an option to select a different method of shipping unless you have a drone service, then we might consider it.

Can I Just Pick My Box Up at The Store?

We would love for you to stop in and say Hi anytime, however, you cannot pick your box up in person. Our boxes are hand packed with love in a different location and contain products exclusive to the box. You can stop by the store and buy other stuff though. We are open 5 days a week. We are reading on the 6th and 7th day.

Can I Track My Shipment?

Yeppers! You will receive an email each month when the boxes ship that contains a link for tracking your incredible box. USPS updates the tracking information at their discretion, so please don’t get angry with us if your box information hasn’t updated. Just give it 24 hours and it is usually all set to go. We know you are excited for your box, just give them a bit of time and they will get it done for you.

Do I Have to Sign for My Box?

Not that we are aware of. USPS will leave your box without requiring signature if you are not home to receive it. We think they usually leave it by the front door, unless you have a really large mailbox.


Billing

What Forms of Payment Can I Use?

We accept PayPal, Mastercard, Visa, Discover and American Express. We are still trying to find a system that will accept rainbows, but so far, no luck.

When Does My Payment Get Charged Each Month?

The day you subscribe, you will be charged for your first box. After that, billing occurs on the 1st of each month.

What Do I Do if My Credit Card Was Declined?

Sometimes credit cards expire, imagine that! If you get an email from us that your credit card was declined, don’t worry. Just go into your account, change your credit card information and the system will try it again. If that doesn’t work, just email us and we are happy to help out.

Can I Pre-Pay for 3, 6 or 12 Months?

At this time, we do not offer the ability to prepay for multiple months. You will be charged immediately upon signup, then monthly on the 1st of each month.

How Do I Skip a Box?

You can easily access your account online to skip a month. After logging in, click ‘Edit’ and follow the prompts to skip a month. You must make this change before the 1st of the next month.

How Do I Cancel My Subscription?

How dare you ask such a question? You can’t cancel your subscription! That would be just plain ol’ silly. We are only kidding. You can access your account online to cancel your subscription. You must make this change before the 1st of the next month to be effective before the next shipment.


Real Life Bookstore (With Humans)

Where Can I Buy Other Great Books?

The Bookworm Box is a real, life bookstore with humans inside. We are open Tuesday – Thursday 9am – 5 and Friday/Saturday from 12-7pm. This is Central Standard Time in case you were curious.

All books in the real live bookstore are signed by the authors!

Where Can I Get Information on In-Store Events?

Did you know the store has events like all the time? Well, not ALL the time, but at least once a month. You can be ‘in the know’ by following our social media pages: Facebook and Instagram

I Can’t Make it to The Gigantic Town of Sulphur Springs, Texas, What Do I Do?

Believe it or not, we have an online shop. We are constantly updating it with new amazing books and other pretty neat stuff. So go check it out, like right now, and buy it all! Visit our online shop 24 hours a day, 7 days a week.


User Accounts

What Changes Can I Make to My Account

By logging into your account online, you can edit your personal information including your name, shipping and billing address. You can also update your credit card information.

This is the same area that you would also skip a month or cancel your subscription.

How Do I Update My Credit Card Information?

We know how annoying it can be when your credit card expires. If you get an email from us that your credit card was declined, don’t worry. Just go into your account, change your credit card information and the system will try it again. If that doesn’t work, just email us and we are happy to help out. It is best to change your credit card information before the 1st of the next month. If you don’t, you will start getting lots of emails from us because we really don’t want you to miss your box!

How Do I Change My Address?

If at all possible, please change your shipping and billing address by the 31st of the month prior to billing on the 1st. You can make the address change by logging into your account and changing your address. You have to change it in 2 places. Open your subscription and change it there (so the label prints correctly) and change it with your billing information. If you change it in one place and not the other, your box just might ship to the old address!

If there is an emergency address change that happened between the 1st and 15th, please email us. We print labels on the 16th so if you have a change, please, pretty please with sugar on top, email us asap.

What if I Forgot my UserID or Password?

Your UserID is your email address. If you can’t remember what email you used, contact us at info@thebookwormbox.com and we can look it up for you.

If you forgot your password, go to our website and click Login. There will be an option on that screen for Forgot Password. You can enter your email address and we will email you with a password reset. If you don’t get that email be sure and check the Spam folder.


Donating

How Do I Donate Books or Related Merchandise?

Aside from great karma, adding your books and products to The Bookworm Box subscription boxes is a great opportunity for everyone! If you have books that you want to donate to the store, please just mail them to us. If you have swag that you would like added to our boxes, please mail that to us to. If you just want to send us something because you love us so much, please please definitely do that.

Send all your gifts to:
The Bookworm Box
PO BOX 1400
Sulphur Springs, TX 75483

All Profits are Donated to Charity!

What Charities Have Received Donations From The Bookworm Box?

We are proud to have donated over a million dollars in our 3 years and have donated to countless charities to date, many of those charities suggested by our Bookworm Box family. You can check out some of the charities we have donated to here.

How Can I Recommend a Charity to Receive Donations From The Bookworm Box?

To suggest your favorite charity, please have the charity complete this form.

I Have a Product That I Make Myself and Would Love to be Featured in a Bookworm Box, What Do I Do?

First off, we are totally honored, thrilled and excited that you would consider us! Please email us at info@thebookwormbox.com


Replacements Exchanges & Returns

What If I Don’t Receive My Subscription Box?

If you have not received your box by the 5th of the FOLLOWING month (domestic), or the 15th (international) - then please email us at info@thebookwormbox.com

What If I Receive Something That is Damaged or Missing?

We make every effort to ensure that our boxes are packed to survive the elements involved in the shipping process, but occasionally accidents happen. If you receive your box with damaged or missing products, please email us at info@thebookwormbox.com

What If I Receive a Book That I Already Owned?

You must be a bookworm! If you happen to already have a signed copy of the book you received in your monthly subscription box, please use your book as a gift! We are all about paying it forward.

Or you can visit our Bookworm Box Swap on Facebook to make a trade.