FREQUENTLY ASKED QUESTIONS



When you purchase a box, your subscription will auto-renew unless you cancel it. Therefore, if you don't want to auto-renew, you can cancel your auto-renewal after you purchase your box.  You also have the option to "skip a shipment".  We only have a limited number of boxes available so once you cancel, you may have to wait for a spot to open up again.
Note - if you order more than one box, we CANNOT guarantee different books in those boxes.  Labels are printed at random, not in order, and since all our boxes are packed by a volunteer crew one day a month working an assembly line, we do not have the resources or manpower to sift out specific labels.

Orders must be placed by the 16th of each month to receive a box for that particular month. Any orders placed after the 16th will be processed for the following month.  All orders will ship by the last day of the month .  All changes of address must be done using your login by the 31st of each month prior to the billing on the 1st.  The address you have on file when your subscription renews is the address your box will be shipped to. The day you subscribe, you will be charged for a box.  After that, the renewal is on the 1st of each month which will be for the box that ships the same month.  If you have not received your box by the 5th of the FOLLOWING month (domestic), or the 15th (international) - then please email us.

We welcome any donated books, but the books we purchase in bulk are by invite only.

Your box is packed with love, kindness and invisible glitter. However, should you need a refund, you have until the 10th to request one. Because we are donating profits to charity, refunds are not available beyond this.  If you cancel your order, you are only canceling future orders.  For a refund, please email info@thebookwormbox.com.  Once labels are printed, they are prepaid and it is next to impossible to sort through them to find one to issue a refund so we ask that no refunds be requested after the labels have been printed, or by the 10th of the month after payment.

We can only fulfill a certain amount of boxes each month due to the number of autographed books we need - and we stay sold out.  However, due to a variety of reasons we have a few openings each month.  We will always announce on our Facebook page the date and time new spots will be available which will usually be the first week of the month.  They fill up in a matter of minutes so please watch our Facebook page so you know when to order!

We believe the element of surprise is a huge part of The Bookworm Box. We will not announce what your box will contain before you receive it. We don’t like spoilers. ;)  However, if you want to check out some of the authors in our 2015 lineup, see the “Our featured authors” link at the top of the page.

You must be a bookworm! If you already have a signed copy from another source, the Bookworm Box is all about paying-it-forward. Use your book as a gift! Or you can visit our Bookworm Box Swap on Facebook here: https://www.facebook.com/groups/805184659559013/

With the launch of our new website, you are able to make changes to your account as needed. This includes ordering, skipping and canceling orders. We ask that you please utilize this option before emailing us, as our emails are answered by volunteers. However, should you need to contact us, the email address is info@thebookwormbox.com.  You will receive an automated response that will answer most questions, but if your question is not answered we will respond to you within 24-48 business hours. Please do not call the bookstore with these questions, as they are totally unrelated and the volunteers at the bookstore usually aren't the same ones who handle the online orders.

All changes of address must be done using your login by the 31st of each month prior to the billing on the 1st. The address you have on file when your subscription renews is the address your box will be shipped to.
In order to edit anything in your account or to login and skip a shipment, please login - click "edit" - and then follow the prompts.

You can always donate books at your leisure, or you can contact Colleen Hoover at colleen@thebookwormbox.com to be added to the wait list. Colleen is extremely slow with her response, so be patient with her.

Aside from the great karma, adding your books or swag to the bookworm boxes is a great marketing opportunity. If you have books or swag that will fit in a 9x6 box or on the shelf in our store, feel free to send it to:
The Bookworm Box
PO Box 1400
Sulphur Springs, Tx 75483

We love asian food, however, we do not feel asian food will travel well. Our boxes are not refrigerated. We suggest you wait until you receive your box, open it, pull out one of the books, put on some yoga pants and call your local Chinese delivery. This is the best we can do at this time.

The books will be signed by the authors, but they will not be personalized.

George Clooney will call you and let you know when your order has shipped.  Unless he's too busy.  In that case, you can check our Facebook page to see when it was shipped.  You should also receive a shipment confirmation email with tracking using our new shipping system. If you have not received your box by the 5th (domestic) or the 15th (international) the month AFTER the payment was made, please email info@thebookwormbox.com.

The Bookworm Box is a real, live bookstore now!  We are open Tues - Thur from 12-ish to 5-ish, and Fri-Sat from 12-ish to 7-ish.  Come out and see us. All books in the retail store will be donated, signed books. If you are an author and would like to donate a few of your books for our physical store, please click the “how to donate” link at the top of the page. All proceeds from the physical store will be funded back into the charity program.  Please do not call the store with questions about your subscription.



We appreciate your support with this amazing adventure, as well as your patience with our unexpected growth!



HAVE A QUESTION? GET IN TOUCH WITH US!

We’re always happy to help. Just drop us a line and we’ll get back to you as soon as we can!